ing. [Complaint email](https://preview.redd.it/b3hvw9m76g4b1.jpg?width=3264&format=pjpg&auto=webp&s=0ec7f4b7f9c5c2f8d75b8f67d1f1bf9f9b5c7b5d) On the 20th of May, after submitting my passport, I received an email from coinbase stating that they had decided to close my account due to “possible breach of our User Agreement”. [Account closed](https://preview.redd.it/e7l5k6q86g4b1.jpg?width=3264&format=pjpg&auto=webp&s=d4f5dde248f9c9cd1e45d5d2a8b4d82ce16b8c82) This came as a complete shock as I have not done anything illegal or against their User Agreement. There is no appeals process, no customer service reps to talk to, no email replies and no access to my funds. I am posting this in the hope that someone can help me and other coinbase customers in the same situation.
I have been a Coinbase customer since 2016, primarily using the platform to buy cryptocurrency. Until recently, I had never experienced any problems with my account. On May 10th, I encountered a banner message on the Coinbase platform telling me that my account was under review. I assumed this was standard protocol and did not think much of it.
However, two days later on May 12th, I was unable to log in to my account. This is when I started to worry that something was wrong. I called Coinbase’s customer service team daily, but was told that my account was with their review team and that they would only respond via email. Despite this, I never received an email.
Feeling desperate, I emailed Coinbase’s customer service team with pictures of my passport. I also made a complaint that I had not received any communication from them and that I was having a difficult time contacting customer service representatives or receiving replies to my emails.
On May 20th, I received an email from Coinbase stating that they had decided to close my account due to “possible breach of our User Agreement”. This came as a complete shock, as I had done nothing illegal or against their Terms and Conditions. Furthermore, there was no appeals process, no customer service reps to talk to, no email replies and no access to my funds.
Coinbase’s decision to close my account without any reason, warning or access to my funds is extremely concerning. I am posting this in the hope that someone can help me and other Coinbase customers in the same situation. We all have a right to access our funds without any unjustified interference.