I recently purchased over two thousand dollars worth of btc with my credit card via Coinmama. The payment was processed, but I never received my btc and my order was still being “processed” for hours.
I reached out to Coinmama customer service and they told me that they would definitely check on the issue.
Haven’t heard back from them yet, and don’t have any new btc on my wallet. Sent them even more emails, no reply. I then contacted their payment system Simplex and I got an answer stating that my payment was being verified and it would take a little bit of time, like two days. Say what?
I get a customer service email after two days stating that my payment has not been verified and that the team is working hard to resolve my issue.
After reading about other people’s feedback on the same issue with Coinmama and Simplex, I went to my own bank for advice. They advised me to contact Coinmama and cancel the btc order so that I wouldn’t lose any money.
Fortunately they did, and my funds are now safe in my bank.
However, some people weren’t so lucky and ended up losing their btc and money. To be honest, this whole situation seemed to be that Coinmama is just way too inexperience rather than some kind of payment fraud. I had to went through some unnecessary, legacy banking system procedures to get this done. There is absolute no coordination nor communication between Coinmama and Simplex.