My friend told me to check out Reddit and a couple of forums to find an exchange service that I liked. I wasn’t too familiar with cryptocurrencies and whatever. For some reason, I decided to go with Coinsbank. I looked at their website, it was clean and has a nice design. The authentication process was pretty headache free, and everything seemed pretty secure. For about two weeks everything was working fine, the security authentications that I had set in place as well as the login text message code worked all the time.
At one point in time I decided to buy their card, it was about $100.
I transferred $100 to my Coinsbank account for that specific card. After making the transfer, I’m barred from logging in to my account, for some reason my verification processes isn’t working and I’m not getting a text message login verification code anymore. I tried to contact their support service. I soon realized that there wasn’t any contact information anywhere on the site, not even a single info. No email, no terms and no conditions. So, after I sent Coinsbank some money, I was unable to log in to my account, but when I make a new account, their website and text message verification system seems to work fine.
Coinsbank started encouraging its users to enable 2-factor authentication in order to login properly. But my predicament didn’t change because I still needed to login to enable it and I don’t have that option anymore. I don’t really know what to do now. Guess I’m out of $100…