I want to make sure that no one else uses Changelly as they are not honest and they out to exploit their users. It may work for you for a few times, but in the end you will get burned and when you do it will for some serious cash!
I had done some small transactions on Changelly before, so I was comfortable with the service and everything else. But for some reason this time was different. I sent a large amount of Bitcoin and it was shown on the Blockchain that they received it, but I still hadn’t received the Bitcoin Cash I converted for. It was over 10+ hours after the transaction had been confirmed.
In the meantime, as I was waiting for my transaction to confirm, there was a HUGE pump on Bitcoin Cash. I was obviously really excited, as even in that small time frame I was set to book a significant profit (almost 50%). I was already counting my money and was pretty happy about the whole thing while I was still waiting to receive my BCH.
Imagine my surprise when I finally received my BCH (almost 12 hours after initially sending it) and it was at the current exchange rate, not the rate when I transferred my Bitcoin!!!!
So basically I believe that Changelly takes your coins then waits to see what the market will do:
- If there is a run on the coin, they take all your profit and then send you a lower amount than you should receive.
- If they get your coins and the market goes down, they just give you the regular amount you should receive.
There’s no way they can lose, since they are getting coins that aren’t theirs and are then holding on to them (for short time periods) to them profit on them.
I sent them an email complaint and received a support ticket number, but I didn’t hear anything back for over a weeks. All I received was automated emails surveying my satisfaction. Really!?! They hadn’t even done anything to help me. I’ve submitted so many other tickets, but each ticket just keeps getting cancelled or ignored.
All you need to do is do a quick search on the Google for “Changelly” and “ripped off” and you will find lots of stories like mine.