Long story kind of short, I ended up owing a lot of money to a certain individual, but this person didn’t mind getting paid in crypto. I already had an account set up on Coinbase, but I reached my buying limit over there so I used Cex.io instead (it was kind of trusted I suppose). I set up a transfer for five thousand dollars to Cex.io. I thought that the money would have been available immediately, but it wasn’t. I was super worried so I contacted their support system immediately.
The guys at Cex.io told me that transfer take about two weeks. Well, lo and behold, two weeks fly by and my funds are still nowhere to be seen.
The guy I owed money to started pressuring me a little bit because he was low on cash himself. I tried messaging their service over and over again, it’s been almost two months now and I haven’t gotten my crypto, and, my money has already been taken out of my bank account. All Cex.io did was escalate my ticket.
I have gotten numerous messages from Cex.io following that escalation, each one letting me know that my situation is being escalated even further.
I tried opening new support tickets but those get closed almost immediately by Cex.io. The other support guys keep telling me that my issue has already been escalated. I thought I was going to be out five grand. I had to borrow money from a friend to pay back the money I owed to the first guy since it took too long. Then I spoke to my bank and they told me that I should probably contact my local authorities and I did. Luckily, they had a guy on the team that specialized in this type of stuff and I was finally able to get my money back from Cex.io.